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Wednesday, 1 February 2012, 00:00
ZAGG selects Telesphere's cloud based utility for contact center
 to invest massively in premises-based infrastructure for their contact centers. Telesphere's cloud-based contact center solutions delivers a zero-CapEx, extremely calable alternative that frees businesses such as ZAGG from the cost and limited features of premises-based platforms."We overhauled our solutions by Telesphere from an on-site PBX system because we were limited by the number of position we could support," said Bill Armstrong, IT Manager, ZAGG. "Telesphere's hosted IP phone system gives us more flexibility and unlimited options of growth." Besides scalability and cost-effectiveness, ZAGG also was amazed by the tools that Telesphere's solution contains. The analytics and reporting capabilities directly enhance ZAGG's cost of providing customer care and the quality of that care, which really strengthen ZAGG's portfolio’s performance and competitive position."The largest advantage we have experienced is the in-depth reporting and management tools available," Armstrong said. "We are capable to administer our call center more effectively with these tools in place." "Companies of every size increasingly understand how cloud-based services can support their bottom line, but until recently those options were really unreachable for contact centers," said Telesphere CTO Sanjay Srinivasan. "Telesphere's 100 percent cloud-based contact center solution provides businesses and contact center operators with a mighty, cost-effective new option for deploying advanced tools in a fast manner. Our solution provides the scalability those innovators such as ZAGG need to keep up with their growing customer bases, all with predictable OpEx and zero CapEx." Telesphere's portfolio of hosted contact center applications and advanced tools includes: Automatic Call Distribution (ACD) - Intelligent call routing and queuing Auto Attendant - Interactive voice response (IVR) and custom messaging Agent and Supervisor Clients - Intuitive customer interface for more agent productivity and management oversight ACD State Synchronization - Synchronization through the Web agent or IP phone interface Call Center Reporting - Preset real-time and historical reports in graphical and tabular form Unified Front-End Web Portal Provisioning - Single point of entry for provisioning all Call Center services and client applications, including Telesphere Call Center Agent and Telesphere Call Center Supervisor. Those tools are in addition to all Call Center Agent features, which include: Agent Monitoring and Supervisor Barge-In Supervisor Queue Monitoring and Management Supervisor Dashboard Real-Time and Historical Reports Inc. Magazine's 2011 list of America's fastest-growing companies ranks Telesphere first among large providers of cloud communications services and No. 965 overall.
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Saturday, 19 May 2012, 00:00
Nuance Communications, Inc. has announced that its dedicated voice technology is embedded in the PlaySay language learning deployment for the iPhone, iPad and iPod Touch. PlaySay collaborates Nuance's Dragon voice utility across the NDEV Mobile collaboration program, which ensures developers dynamic access to Nuance's famous voice recognition application.
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Friday, 18 May 2012, 00:00
Enterprise AvantLink, being one of the prominent member of the Affiliate network for telemarketing retailers, has announced the unique and innovative release of its most modern SaaS technology product named as AvantMetrics.
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Thursday, 17 May 2012, 00:00
Enterprise Twilio, being well positioned industry player in cloud telecommunications, has announced the release of Twilio Client for Android. The solution is in format of a software development kit (SDK), and provides surprisingly handy operations for mobile manufacturers to smoothly integrate voice over IP (VoIP)functionalities into their relayed Android applications, in fact, transforming any element of an application into a completely functional VoIP phone.
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Wednesday, 16 May 2012, 00:00
UK Peterborough based insurance group Fusion Contact Centre Services has announced its general intent to invest into technology. An enterprise which employs nearly 3000 individuals throughout the UK, and nearly 700 in the city alone, Fusion provides dynamic customer service for several UK financial services brands.
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Tuesday, 15 May 2012, 00:00
A new service has been designed and rolled out by company Verizon Enterprise Solutions and Virtual Hold Technology. Named as the Voice Call Back, service enables in-callers with uniqe and convenient option of skipping the wait period, so they can hang up and wait for a call back.
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