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Wednesday, 25 January 2012, 00:00
Petrochemical company selects Workforce Software's solution
 ntal entities with complex taxonomies of labor management and stringent compliance demands, has announced that TPC Group has taken its EmpCenter application to support innovative automated fatigue management as integral element of a comprehensive workforce management solution. Located in Houston, Texas, TPC Group is North America's biggest manufacturer of numerous kinds of specific chemicals, which are the core elements to the production of tires, carpets, gasoline additives and many other different products essential to humankind’s daily functionalities. TPC Group is committed to addressing and even exceeding hard and stringent petrochemical industry standards for employee safety, as, for instance, is the American Petroleum Institute's Recommended Practice 755 (RP 755) for alleviating the risk of employee fatigue. Assuming that RP 755's regulations would be more effectively handled by means of thorough automation, TPC Group searched the market for a well proven fatigue management solution. The company integrated that search into an evaluation of workforce management applications, because of fatigue management's assumed overlapping with scheduling, time versus labor, and absence management. WorkForce Software's EmpCenter Fatigue Management - Petrochemical Industry Pak delivers the unique absolutely proven solution for addressing RP 755, as well as the full spectrum of workforce management functionalities that TPC required."TPC Group's commitment to workforce management is the embodiment of the best practices that support strategic HR," explained Kevin Choksi, WorkForce Software's CEO and Co-Founder. "They have utilized a centric and holistic view of labor activities -- from absence management to employee fatigue -- and fostered in processes and technology that will simplify average compliance and deliver unsurpassed analytics throughout the entire organization. We look forward to not only helping address RP 755, but partnering with TPC Group to generate bottom-line results through workforce management."
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Thursday, 23 February 2012, 00:00
Call center scheduling is extremely sensitive issue, once agents may arrive with delay, log in to the wrong working queue, take breaks or lunch at inappropriate times, or get called away for an unplanned meeting or conference. The more agents a call center deploys, the more is potential for wrong doings.
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Wednesday, 22 February 2012, 08:04
Global financial giant PayPal, being electronic payments subsidiary of eBay, is expected to deploy up to 1,000 new call centre positions. PayPal will be looking for call centre agents with English as well as other languages to help customers with daily accounts and operations, to verify records and documentation from retailers from around the world who are seeking to open accounts and to review particular transactions for assumed frauds and any suspicious activities.
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Tuesday, 21 February 2012, 00:00
Enterprise Angel, being the prominent industry player in matters of Customer Engagement Management (CEM) applications, has announced it has acquired 35 percent annual revenue growth for the second year in a sequence.
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Monday, 20 February 2012, 00:00
Enterprise Avalara the prominent industrial player in matters of tax automation for businesses of all sizes, has announced that Trademark Productions, Inc., a well reputed provider of custom web software and online marketing applications, has entered Avalara's expanding list of certified Original Equipment Manufacturer (OEM) partners.
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Sunday, 19 February 2012, 00:00
Enterprise Tiger Communications, being a prominent provider of Call Management Solutions, has announced some features of an innovative project at the University of Huddersfield that is designed to improve management of its call charge-back scheme for thousands of consumers.
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