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Thursday, 2 February 2012, 00:00
OAISYS commences new pricing policy for call recording solutions
 and factual changes to its pricing and packaging policy that supports advanced feature functionality of its Tracer call recording and call center management solution much more cost effective and available for a significantly broader market. "As an element of our permanent commitment to simplicity, a detailed packaging review demonstrated an opportunity to optimize the product offering in a manner convenient for all clients," explained Brian Spencer, president of OAISYS. "The software solution is now certified by user devices for specific content capture and by amount of associated customers for content access. This adjustment with the value proposition of the solution as understood by customers, which is organically related with the content capture and access to the software as integrated." Depending on their particular configurations, customers may extract a 20-to-60 percent spending savings on their Tracer acquisitions under the new price and packaging company’s mode.Tracer functionality is created on a platform of OAISYS' Talkument voice documentation appliance. Talkument captures digital recordings, or voice documents, of lawful and authorized consumers' phone-based conversations implementing so called OAISYS Portable Voice Document (PVD) technology. Conversations are being kept in their entirety and can be easily and securely shared with other defined users and managers for improved collaboration, accuracy and training purposes. Tracer delivers advanced interaction procedures and control functionality, such as completely configurable performance evaluations, live and automatic call monitoring, quality and resource utilization reporting and synchronized desktop video recording and monitoring. "Call recording continues to grow up as a basic element of best practices for businesses in every business sector," said Spencer. "By delivering these changes, we anticipate to make Tracer's advanced feature set available to a much wider pool of users within the SMB and mid-market. By cutting pre-requisite costs, our customers can expand user access and achieve the massive advantages." Aligned with the global trends made to its software licensing requirements, OAISYS has also announced a hardware price reduction addressed for the North American market. There is a particular interest for customers integrating with voice T1 and PRI lines, the bundled cost of the OAISYS dual T1 and PRI interface board and included voice port licenses has been decreased by 20 percent. "While other manufacturers charge customers a significant premium for fractional access to their advanced feature functionality, OAISYS keeps to acquire momentum by removing barriers to entry and giving customers across all markets easy and affordable access to the solutions that can positively impact their business operations," Spencer noted. The price and packaging changes take effect across all OAISYS channels in associated markets are commencing since Feb. 1, 2012.
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Saturday, 19 May 2012, 00:00
Nuance Communications, Inc. has announced that its dedicated voice technology is embedded in the PlaySay language learning deployment for the iPhone, iPad and iPod Touch. PlaySay collaborates Nuance's Dragon voice utility across the NDEV Mobile collaboration program, which ensures developers dynamic access to Nuance's famous voice recognition application.
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Friday, 18 May 2012, 00:00
Enterprise AvantLink, being one of the prominent member of the Affiliate network for telemarketing retailers, has announced the unique and innovative release of its most modern SaaS technology product named as AvantMetrics.
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Thursday, 17 May 2012, 00:00
Enterprise Twilio, being well positioned industry player in cloud telecommunications, has announced the release of Twilio Client for Android. The solution is in format of a software development kit (SDK), and provides surprisingly handy operations for mobile manufacturers to smoothly integrate voice over IP (VoIP)functionalities into their relayed Android applications, in fact, transforming any element of an application into a completely functional VoIP phone.
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Wednesday, 16 May 2012, 00:00
UK Peterborough based insurance group Fusion Contact Centre Services has announced its general intent to invest into technology. An enterprise which employs nearly 3000 individuals throughout the UK, and nearly 700 in the city alone, Fusion provides dynamic customer service for several UK financial services brands.
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Tuesday, 15 May 2012, 00:00
A new service has been designed and rolled out by company Verizon Enterprise Solutions and Virtual Hold Technology. Named as the Voice Call Back, service enables in-callers with uniqe and convenient option of skipping the wait period, so they can hang up and wait for a call back.
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