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Tuesday, 16 November 2010, 20:38
IRDA shortlists firms for call centre services
 Based on a detailed scrutiny of the technical proposals submitted by various firms, three firms had been shortlisted for a technical presentation on June 11, the IRDA said in a release.
The shortlisted entities for the grievance call centre include Mahindra Satyam, Sparse and Vcustomer.
The service would be available for 12 hours from Monday to Saturday in multiple languages.
To start with, the call centre would address complaints in English, Hindi, Telugu, Tamil, Malayalam, Marathi, Bengali, Kannada and Gujarati.
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Sunday, 5 February 2012, 00:00
Enterprise Campus Management Corp has announced that its Talisma CRM solution has been taken for deployment at the University of Nebraska in order to launch and enhance optimal enrolment and graduation rates.
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Saturday, 4 February 2012, 00:00
Substantial American business solutions provider Blytheco has launched a new partnership with SugarCRM, a customer relationship management (CRM) enterprise. This union is targeted to offer SugarCRM to Blytheco's portfolio of business management applications.
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Friday, 3 February 2012, 00:00
Enterprise WorkForce Software, the famous provider of workforce management solutions for businesses with complex labor strategies and smart compliance requirements, has announced that it has collaborated operational effort with Patersons, a leader in cloud-based worldwide payroll procedures for customers in more than 160 countries.
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Thursday, 2 February 2012, 00:00
Enterprise OAISYS, being a leader in business call recording and contact center operations and handling solutions, has announced ongoing and factual changes to its pricing and packaging policy that supports advanced feature functionality of its Tracer call recording and call center management solution much more cost effective and available for a significantly broader market.
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Wednesday, 1 February 2012, 00:00
Enterprise’s ZAGG's online sales were an amazing 94 percent growth rate in 2011 compared with 2010, while operational traffic expanded 234 percent to establish a record high. In order to support high-quality care to that actively growing customer base, the mobile device utilities company recently deployed Telesphere's hosted IP phone system for its contact center.
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