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Tuesday, 21 February 2012, 00:00
CEM enterprise Angel reveals marketing success story of 2011
 has acquired 35 percent annual revenue growth for the second year in a sequence. Angel also boasts true 98 percent revenue retention as the operational results of 2011.Company officials explain this achievement as the result of the strong increase in customer base, expanding traction in the healthcare and financial services markets, as well as effective industry partnerships. The portfolio of Angel’s delivered cloud-based customer engagement solutions includes Interactive Voice Response (IVR) and call center solutions designed specifically for the enterprises. These solutions are specifically configured to help enterprises and dedicated contact centers to quickly deploy voice, SMS, chat, voice biometrics and business intelligence (BI) innovative applications. Also, in addition to basic products line, the company offers Caller First Analytics, a business intelligence reporting solution, to mobile devices ensuring businesses on-the-go outreach to key metrics delivered on the iPad and iPhone. Some of the impressive customer acquisitions are Facebook, Sprint, Target, Western Union, Pitney Bowes, Winn-Dixie, Thomson Reuters and Healthways. A massive industry partnership consists that associated with Century Link. The company’s successes as a Level 1 PCI Compliant provider has assisted it to get major customers like Western Union and Forex Capital in the market of financial transactions. Angel has also expanded its products to integrate location service intelligence, virtual call center on the Force.com platform and multi-modal mobile solutions and utilities. In order to drive the growth in a continuous manner, Company recently hired cloud veteran Steve Holton as a Chief of sales and field operations. In his new position, Holton will overtake the responsibility about Angel’s whole revenue-generating functions, as well as its multi-channel IVR and call center applications. “Companies and enterprises today have true challenges with customer engagement, as consumers expect increasingly personalized interactions with their selected brands,” explained Dave Rennyson, president of Angel, in a statement. “This year's marketing expansions and momentum demonstrates we’re on the cutting edge of customer engagement management, and the strong financials are just one indication that we're doing something in a proper way.”
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Saturday, 19 May 2012, 00:00
Nuance Communications, Inc. has announced that its dedicated voice technology is embedded in the PlaySay language learning deployment for the iPhone, iPad and iPod Touch. PlaySay collaborates Nuance's Dragon voice utility across the NDEV Mobile collaboration program, which ensures developers dynamic access to Nuance's famous voice recognition application.
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Friday, 18 May 2012, 00:00
Enterprise AvantLink, being one of the prominent member of the Affiliate network for telemarketing retailers, has announced the unique and innovative release of its most modern SaaS technology product named as AvantMetrics.
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Thursday, 17 May 2012, 00:00
Enterprise Twilio, being well positioned industry player in cloud telecommunications, has announced the release of Twilio Client for Android. The solution is in format of a software development kit (SDK), and provides surprisingly handy operations for mobile manufacturers to smoothly integrate voice over IP (VoIP)functionalities into their relayed Android applications, in fact, transforming any element of an application into a completely functional VoIP phone.
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Wednesday, 16 May 2012, 00:00
UK Peterborough based insurance group Fusion Contact Centre Services has announced its general intent to invest into technology. An enterprise which employs nearly 3000 individuals throughout the UK, and nearly 700 in the city alone, Fusion provides dynamic customer service for several UK financial services brands.
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Tuesday, 15 May 2012, 00:00
A new service has been designed and rolled out by company Verizon Enterprise Solutions and Virtual Hold Technology. Named as the Voice Call Back, service enables in-callers with uniqe and convenient option of skipping the wait period, so they can hang up and wait for a call back.
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