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Saturday, 28 January 2012, 00:00
Ameranth commences licencing partnership with on-line restaurant chain
 /mobile ordering company. In a release, Vern Yates, Ameranth's Chairman and Chief Executive Officer explained, "We are happy to initiate this new patent license agreement with Snapfinger, our first license with a real industrial leader”. Snapfinger is the well renown online/mobile ordering leader for restaurants in the United States. With Jim Garrett's leadership, we expect that Snapfinger will manage its market leading position well into the future, now with the advantage of a very beneficial Ameranth patent license." "Getting an agreement with Ameranth for the use of its patents was very essential to Snapfinger, as we ensure most of the restaurant industry's top brands with web, mobile, and call center remote ordering procedures," said Jim Garrett, CEO of Snapfinger. "We desired to ensure that our restaurant partners were in full compliance with Ameranth's provisional patents in order to prevent exposing them to potential uncapped liabilities. In an age where technology and related development platforms are growing and changing on a daily basis, it can sometimes be problematic to know when you have entered the field of a protected technology invention. Our company boasts itself on honesty and integrity and it was important that we respect the rights, privileges, intellectual property and inventions of others." Ameranth's web/wireless data synchronization inventions have been patented and widely adopted and deployed, and are now essential to the modern wireless/web hospitality enterprise. The massive growth of the use of smart phones, social/affiliation group networking, wireless networks and related technologies now make the use and licensing of Ameranth's patents essential to achieve a totally synchronized system, i.e., the 21St Century Communications system invented in 1998 by Ameranth's inventors. Modern hospitality information technology systems performing functions such as online/mobile ordering, reservations, ticketing and related functionality require the use of Ameranth's patented inventions for synchronized operation.The Company said Ameranth has active patent infringement lawsuits against numerous infringing defendants, such as Seamless, GrubHub, Exit41, PAR, QuikOrder, OpenTable, TicketMob/Laughstub, Papa John's, Domino's and Pizza Hut.
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Thursday, 23 February 2012, 00:00
Call center scheduling is extremely sensitive issue, once agents may arrive with delay, log in to the wrong working queue, take breaks or lunch at inappropriate times, or get called away for an unplanned meeting or conference. The more agents a call center deploys, the more is potential for wrong doings.
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Wednesday, 22 February 2012, 08:04
Global financial giant PayPal, being electronic payments subsidiary of eBay, is expected to deploy up to 1,000 new call centre positions. PayPal will be looking for call centre agents with English as well as other languages to help customers with daily accounts and operations, to verify records and documentation from retailers from around the world who are seeking to open accounts and to review particular transactions for assumed frauds and any suspicious activities.
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Tuesday, 21 February 2012, 00:00
Enterprise Angel, being the prominent industry player in matters of Customer Engagement Management (CEM) applications, has announced it has acquired 35 percent annual revenue growth for the second year in a sequence.
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Monday, 20 February 2012, 00:00
Enterprise Avalara the prominent industrial player in matters of tax automation for businesses of all sizes, has announced that Trademark Productions, Inc., a well reputed provider of custom web software and online marketing applications, has entered Avalara's expanding list of certified Original Equipment Manufacturer (OEM) partners.
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Sunday, 19 February 2012, 00:00
Enterprise Tiger Communications, being a prominent provider of Call Management Solutions, has announced some features of an innovative project at the University of Huddersfield that is designed to improve management of its call charge-back scheme for thousands of consumers.
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